Delivery charges at Prince Pharmacy vary depending on your location, delivery method, and order destination. Please contact us with your delivery address for the most accurate delivery cost and available shipping options.

Yes, Prince Pharmacy offers international shipping on eligible non-prescription products, including selected supplements, cosmetics, and skincare products.

Please note that medicines cannot be shipped outside the United Kingdom. This includes pharmacy-only medicines and prescription-only medicines. International shipping is strictly limited to non-prescription, non-regulated items.

Yes, you can place an order with Prince Pharmacy over the phone by contacting us during our business hours. Our team can help you with product availability, delivery options, and order enquiries.

Please note that some products, including prescription-only medicines, may require a valid prescription and are supplied in accordance with UK pharmacy regulations.

Yes, you can request a call with a doctor through Prince Pharmacy. Please contact our team and we can help arrange a suitable date and time for a doctor consultation.

Doctor availability may vary, and our team will confirm the available appointment options when you get in touch.

At present, we only supply the medicines listed on our website. Please contact our team for help with medicine availability, stock enquiries, and suitable next steps.

If a product is out of stock on the Prince Pharmacy website, you may not be able to add it to your basket. Where available, you can sign up to receive a back-in-stock notification by email, SMS, or push notification when the item becomes available again.

If you have already placed an order and one or more items are unavailable, our team will contact you to explain the situation and discuss the available options, such as waiting for the item to return to stock, amending your order, or arranging a suitable alternative where appropriate.

Yes. After you place an online order with Prince Pharmacy, your order receipt will be emailed to you using the email address provided at checkout.

Please keep your receipt for your records, as it may include important information about your order, payment, and delivery.

Yes, you can return eligible items to any Prince Pharmacy branch, even if you purchased them from a different location.

Please bring your receipt or proof of purchase with you when returning an item. Returns are subject to our returns policy and may vary depending on the product type.

Yes. All Prince Pharmacy branches are wheelchair accessible, making it easier for customers to visit us for pharmacy services, prescriptions, health and beauty products, and in-store advice.

If you have any specific accessibility requirements before visiting, please contact your nearest Prince Pharmacy branch and our team will be happy to help.

Yes. All Prince Pharmacy branches have Arabic-speaking staff available to assist customers with pharmacy enquiries, product advice, prescriptions, delivery options, and in-store services.

Please visit your nearest Prince Pharmacy branch or contact us for support in Arabic.

If you would like to make a complaint to Prince Pharmacy, please contact our customer service team by phone, email, or through our Contact Us page.

Our team will review your complaint and work with you to resolve the issue as quickly as possible. Please include your order details, branch location, receipt, or any relevant information so we can investigate your complaint effectively.

If you receive the wrong medication, an incorrect product, or there is any issue with your Prince Pharmacy order, please contact our customer service team immediately.

Do not use or take any medication if you believe it may be incorrect. Please keep the product, packaging, and order details so our team can investigate the issue and advise you on the next steps.

Once your Prince Pharmacy order has been reviewed by one of our pharmacists, you will receive an email notification confirming the next steps.

Please check the email address used at checkout, including your junk or spam folder, for updates about your order.

If your Prince Pharmacy refund amount is incorrect, please contact our customer service team as soon as possible.

Our team will review your refund, investigate the issue, and work to resolve it as quickly and efficiently as possible. Please include your order number, refund confirmation, payment details, and any relevant receipts or emails when contacting us.

For health, hygiene, and safety reasons, Prince Pharmacy does not usually accept returns unless an item is faulty, damaged, or incorrect.

We may be able to offer an exchange on eligible products, subject to our returns and exchange policy. Please contact our customer service team or visit your nearest Prince Pharmacy branch with your receipt or proof of purchase so we can review your request and advise on the next steps.

Yes. If you do not want your order delivered, you may be able to collect your online order from a Prince Pharmacy branch in London.

Please contact our team after placing your order and let us know which branch you would like to collect from. We will confirm the available click and collect options, collection location, and when your order is ready to pick up.

No. There is no minimum order value for online purchases at Prince Pharmacy. You can place an online order for eligible products and spend as much as you like.

Please note that delivery charges, product availability, and any prescription requirements may still apply.

Yes. Prince Pharmacy accepts American Express, along with other major credit and debit cards.

Payment options may vary depending on whether you are paying online, over the phone, or in-store at one of our London pharmacy branches.