Help Centre
Frequently Asked Questions
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
Products & Services
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Yes, we offer same day delivery to central london, and next day delivery nationwide. We also offer international shipping.
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Delivery charges vary depending on the location. Please contact us for more information.
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We sell a wide range of pharmacy products, including prescription and over-the-counter medications, health and beauty products, and toiletries.
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Yes, you can order products online through our website.
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To place an order, kindly contact us during our business hours.
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You may speak to our doctor if you request a call in and we can book a time and date for you to speak to our doctor.
Prescriptions
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No, we are a private pharmacy and do not accept NHS prescriptions.
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You can bring your prescription to any of our branches. Contact us today.
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We offer an urgent prescription service. Please contact us to learn more.
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At present, we only provide the medicines listed on our website (although in some cases, a product may simply be temporarily out of stock).
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If a product is out of stock, you will not be able to add it to your cart. We will notify you by email as soon as the product is back in stock. You can also choose to be notified by SMS or push notification.If you have already placed an order and one or more items are out of stock, we will contact you to let you know about the situation and provide you with options.
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Your receipt will be emailed to you after you have finished placing your order online.
Store Information
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40 Knightsbridge, London, SW1X 7JN
19 Kensington High Street, London, W8 5NP
99 Edgware Rd, Tyburnia, London, W2 2HX
160 Edgware Rd, Tyburnia, London, W2 2HXVISIT US
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Knightsbridge: Mon - Sat: 10:00 - 01:00, Sun: 11:00 - 01:00
Kensington: Mon - Sat: 10:00 - 01:00, Sun: 11:00 - 01:00
Marble Arch: Mon - Sat: 10:00 - 00:00, Sun: 11:00 - 00:00
Edgware Road: Mon - Sat: 09:00 - 01:00, Sun: 10:00 - 01:00
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Yes all our branches will be open on christmas day via sunday hours.
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Yes, you can return any item to any branch.
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Yes, all of our branches are wheelchair accessible.
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All our branches have arabic speaking staff to assist you with any queries that you may have.
Customer Service
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You can contact customer service by phone, email, or social media. Please check our Contact us page.
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Our customer service hours are Monday to Friday, 9:00 to 00:00.
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To make a complaint to Prince Pharmacy, you can contact us.
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If you have any issues the product you received, contact us.
Returns and Refunds
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Please be advised that for health and security reasons, any products that have left the store premises are not eligible for a return or exchange. We prioritise the safety and satisfaction of our customers
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Refunds are typically processed within 5-7 business days.
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Your order can be cancelled if you have not collected it from the pharmacy. If your order has been posted and you have accepted delivery, you will not be allowed to cancel it.
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Once one of our Pharmacists has reviewed your order, you will receive an email notification.
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If your refund amount is incorrect, please contact our customer service department as soon as possible. We will investigate the issue and work to resolve it quickly and efficiently.To contact customer service, you can:Call us at [insert phone number]Email us at [insert email address]
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We do not accept returns unless the item is faulty. However we do accept exchanges if you want.
Payments
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We accept all major credit and debit cards, as well as cash.
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Yes, to ensure that the treatment is still safe for you to take.
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On a weekday, between the hours 11am to 7pm, our clinicians aim to assess your questionnaire within one hour. At a weekend, they aim to do this within three hours.
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Yes, we have 4 branches in central london, you may contact us to let us know which branch you would like to collect your order from.
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No, you can spend as much as you like.
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Yes, we take all major payment methods.
Visit Us
Our Boutique Locations
Knightsbridge Branch
Mon-Sat: 10:00 - 01:00
Sun: 11:00 - 01:00
40 Knightsbridge
London
SW1X 7JN
Directions
Call Branch
Marble Arch Branch
Mon-Sat: 10:00 - 00:00
Sun: 11:00 - 00:00
99 Edgware Road
London
W2 2HX
Directions
Call Branch
Edgware Road Branch
Mon-Sat: 09:00 - 01:00
Sun: 10:00 - 01:00
160 Edgware Road
London
W2 2DS
Directions
Call Branch
Medispa Branch
40 Knightsbridge
London
SW1X 7JN
Directions
Call Branch
Kensington Branch
Mon-Sat: 10:00 - 01:00
Sun: 11:00 - 01:00
19 High Street Kensington
London
W8 5NP
Directions
Call Branch
