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Terms and Conditions

It is important that the information you provide is accurate and that you disclose all relevant facts as this could affect the advice you are given. Providing information about others. Before you provide information about any person other than yourself, you must ensure that they understand how their information will be used (see our privacy policy for details) and that you have their authority to provide it to us and to give the relevant consents on their behalf. By providing their information to us you are confirming this to be the case.

In most cases you should expect to receive a response within 48 hours. However, we are dependent on assessment by a panel of experts and third party computer and communications systems which may affect response times.

We obtain advice for you from a panel of medical experts which is based on information you provide.

YOU MUST CHECK ANY ADVICE GIVEN BY OUR PANEL WITH YOUR OWN GP BEFORE TAKING OR REFRAINING FROM ANY COURSE OF ACTION OR TREATMENT. FAILURE TO DO SO COULD SERIOUSLY DAMAGE YOUR HEALTH.